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Becoming a Certified Expert means you’re dedicated to ensuring your customers are satisfied and you hold yourself to the highest professional standards. It distinguishes you from your peers in the field, and lets customers know that you’re the best of the best. |
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Certified experts are committed to upholding high professional standards, providing exceptional customer satisfaction and adhering to fair business practices. Doing successful business on many levels in a highly competitive global marketplace is a unique challenge that requires commitment of quality from both experts and buyers.
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All certified experts adhere to higher levels of professional standards, and are:
- Authenticated by XPlace
- Committed to customer satisfaction
- Have high ratings
- Provide customized, detailed bids
- Provide contact info of references for you to consult with
- Can issue invoices for their services
- Adhere to the Professional Standards for Certified Experts
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Professional Standards for Certified Experts
Submitting Bids and Proposals
- Certified experts will make a reasonable effort to provide detailed, customized proposals that are relevant to the project. General sales pitches are confined to experts' profile pages or attachment to bids.
- Certified experts will not submit "lowball" or placeholder bids. Bid amounts are only part of the full proposal, and will reflect the true scope of project and time commitment necessary to provide the highest client satisfaction.
- Certified experts will adhere to the bid ranges for the project as stated by the buyer.
Working with Buyers
- Certified experts will work with the buyer before a project begins to outline requirements, milestones and payment terms, either through the project's private message board board or by other means.
- Certified experts will communicate with the buyer in a professional manner, respond to buyer questions promptly, and keep the buyer informed of changes to the project timeline or scope.
Rating & Evaluations
- Failure to adhere to any of the clauses above, as evidenced through repeated client dissatisfaction, low feedback, buyer complaints, repeated cancellation of awarded projects or failure to complete projects, may lead to revocation of the Certified Expert status without eligibility for a refund.
If a certified expert does not meet these standards, please notify us.
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